About This Privacy Policy
The Mental Health Wellbeing Project respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains how information may be collected, used, stored, and protected when you interact with our website, submit an enquiry, request an appointment, access our resources, or participate in our community, research, and wellbeing initiatives.
Information We Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide, such as your name, email address, contact information, appointment details, enquiry information, and other information submitted through our forms or services.
We may also automatically collect certain technical information, including your IP address, browser type, device information, and website usage information for security, website functionality, analytics, and service improvement.
Mental Health & Appointment Information
When you request psychological support, mental health screening, or an appointment with a mental health professional, you may be asked to provide information relevant to your request or appointment.
We recognize that information relating to mental health and wellbeing can be sensitive. Such information should only be provided where necessary for the relevant service and should be handled with appropriate confidentiality and care.
Information submitted through appointment or service forms may be processed by the relevant service provider or professional where necessary to arrange, manage, or provide the requested service.
Legal Support Information
If you request legal support or consultation through our website, you may provide information relating to your legal enquiry or circumstances. We recommend providing only the information necessary to explain your request and arrange an appropriate consultation.
Information provided for legal support may be shared with or accessed by the relevant legal professional where necessary to respond to your request or provide the requested consultation.
Contact and Enquiry Forms
When you contact us through a website form or other communication channel, we may collect the information you provide, including your name, email address, contact details, subject, and message.
This information may be used to respond to your enquiry, provide requested information, arrange services, communicate with you regarding your request, and maintain appropriate records.
Comments
When visitors leave comments on our website, we may collect the information provided through the comments form, along with the visitor’s IP address and browser user-agent information. This information may be used to assist with spam detection, website security, and maintaining the integrity of our online services.
An anonymized identifier generated from your email address, commonly referred to as a hash, may be provided to the Gravatar service to determine whether you have an associated profile image. For information about how Gravatar processes personal information, please refer to the Gravatar privacy policy.
Once a comment has been approved, any associated profile image may be publicly visible alongside the comment.
Media
If you upload images or other media to our website, we recommend removing embedded location information, including EXIF GPS data, before uploading. Visitors may be able to download media from the website and access any location or other metadata contained within those files.
Cookies
Our website may use cookies and similar technologies to improve functionality, enhance user experience, maintain security, and remember certain user preferences.
If you leave a comment, you may choose to save your name, email address, and website information in cookies. These cookies are provided for your convenience so that you do not need to enter the same information again when submitting another comment. These cookies may remain on your device for up to one year.
When you visit our login page, a temporary cookie may be used to determine whether your browser accepts cookies. This cookie does not contain personal information and is removed when you close your browser.
When you log in, cookies may be used to securely store your login information and display preferences. Login cookies may remain active for up to two days, while screen or display preference cookies may remain for up to one year. If you select the “Remember Me” option, your login session may remain active for up to two weeks.
Logging out of your account will remove the applicable login cookies.
When you edit or publish an article, an additional cookie may be stored in your browser. This cookie does not contain personal information and is used only to identify the article or post that was recently edited. It expires after one day.
How We Use Your Information
Information collected through our website may be used to:
- Respond to enquiries and requests for information.
- Arrange and manage appointments or consultations.
- Connect individuals with relevant mental health or legal professionals.
- Provide requested wellbeing, educational, community, research, or support services.
- Communicate with you regarding your enquiry or requested service.
- Maintain website functionality, security, and performance.
- Detect and prevent spam, fraud, misuse, or unauthorized activity.
- Improve our website, resources, and services.
Research, Community & Volunteer Activities
If you choose to participate in our research society, youth leadership initiatives, community activities, volunteering opportunities, or educational programs, we may collect information necessary to process your registration and communicate with you about the relevant activity.
Where information is collected for research or community initiatives, it should be used only for the purposes communicated to participants and in accordance with applicable privacy and ethical requirements.
Embedded Content from Third-Party Websites
Our website may contain embedded content from third-party websites, including videos, images, articles, social media content, forms, maps, or other external resources.
Embedded content from third-party websites may function in the same manner as if you had visited the third-party website directly. These third parties may collect information about your interaction with their content, use cookies or similar tracking technologies, and monitor your interaction with the content, particularly if you are logged into an account with that third-party service.
We recommend reviewing the privacy policies of third-party websites before interacting with their embedded content.
Third-Party Services
Some features of our website may rely on third-party services, including appointment platforms, online forms, analytics services, security services, communication tools, embedded content providers, or other external platforms.
Where you interact directly with a third-party service through our website, that service may process your information according to its own privacy policy and terms. We encourage you to review the privacy practices of those services before submitting information.
Who We Share Your Information With
We do not sell or rent your personal information to third parties.
Your information may be shared with relevant professionals, service providers, technical partners, or third-party platforms where necessary to provide a service you have requested, process an appointment or enquiry, maintain website functionality, protect website security, or comply with applicable legal requirements.
If you request a password reset, your IP address may be included in the password-reset email for security and verification purposes.
How Long We Retain Your Data
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide requested services, maintain appropriate records, protect the security of our website, or comply with applicable legal, administrative, or regulatory requirements.
If you leave a comment, the comment and its associated metadata may be retained for an extended period to facilitate the recognition and approval of follow-up comments.
For users who register an account on our website, personal information provided in their user profile may be retained for as long as the account remains active or as otherwise required for legitimate administrative or legal purposes.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Visitors should therefore avoid submitting unnecessary or highly sensitive information through general website forms or unsecured communication channels.
What Rights You Have Over Your Data
Depending on applicable law, you may have certain rights regarding the personal information we hold about you.
You may request information about the personal data we hold about you, request an export of applicable personal information, or request the deletion or correction of personal information where legally permitted.
Requests for deletion may be subject to applicable legal, administrative, regulatory, or security requirements. Certain information may therefore need to be retained where we are legally required or otherwise permitted to do so.
Children's Privacy
Our services may include resources or support intended for children and young people. Where services involve children or minors, information should be provided by or with the involvement of an appropriate parent, guardian, or authorized adult where required.
We encourage parents and guardians to take an active role in supervising minors when they use online services and communicate with professionals through our website.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam-detection service.
Information submitted through third-party forms, appointment systems, communication services, or other external platforms may be processed by those providers in accordance with their respective privacy policies.
Depending on the service provider, information may be processed or stored in countries other than your own.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, legal requirements, or privacy practices.
Any updated version will be published on this page with the relevant revision or effective date where appropriate. We encourage visitors to review this page periodically to remain informed about how their information is handled.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, you may contact the Mental Health Wellbeing Project through the contact information provided on our website.